Weclome to use PyaarHai-Video Call& Chat.
This Privacy Policy ("Policy") is based on a careful interpretation of the relevant Google Play policies and applicable laws and regulations, explaining in simple language how we collect, use, transmit, disclose, and protect your personal information.
By downloading and starting to use the App, you are deemed to have accepted this Policy. If you do not agree, please remove or uninstall the App.
This Policy applies to all interactions between you and PyaarHai during your use of the App, including but not limited to using App services, email feedback, inquiries, etc. Your personal data controller is AndyHill. This Policy does not apply to third-party services, and we do not share data with third parties. It is important to note that third-party data collection is governed by their own privacy policies, and we recommend that you review the privacy agreements and practices of third-party services where necessary.
This Policy applies to the following situations:
· When you provide your personal information to us for communication purposes.
The following scenarios allow you to choose not to provide us with personal information:
· If the law does not require you to provide such information.
· If you do not wish to provide the information to us.
· If you do not wish us or our service providers to process your information.
· Personal Information: Information that relates to an identified or identifiable living person and can be recorded in a manner that is accessible and processable.
· Technical Data: Data automatically collected or generated when users interact with the product.
· Usage Data: Data collected or generated when users interact with the product.
· User Data: Personal data uploaded or transmitted by the user to use the product.
· Relevant policies and regulations refer to the policies and laws followed when formulating this Policy. These include:
a. Google Play User, Distribution, Security, Data, and Child Protection Policies.
b. The Personal Data (Privacy) Ordinance (2021) (PDPO) in Hong Kong.
c. GDPR (General Data Protection Regulation) in the European Economic Area.
d. CCPA (California Consumer Privacy Act) in California, USA.
To provide and optimize the relevant services of our App, we may collect the following types of information:
· Account Information: When you register for the App or modify your personal settings, we may collect data such as your username, email address, phone number, avatar, etc., and assign you a unique identifier.
· Payment Information: We support processing paid services via Google Play or App Store, and we only collect transaction data from these platforms without storing sensitive information like complete payment card numbers.
· Usage Information: We collect data from your usage of the App, including messages, photos, videos, gifts, and other user data. We also process conversations with other users and the content you share during use. This data may be briefly stored to prevent violations.
· Communication Information: When you contact our customer support or report issues, we collect your contact information, message content, and other related data such as your name, email, IP address, and any additional information you provide. This is primarily used to respond to and resolve your issues.
· Device Data: Includes device model, OS version, IP address, unique device identifier, timezone, system language, etc.
· Usage Data: Data on how you interact with the App, such as chat duration, interaction frequency, clicked content, and features used.
· Log Data: We may automatically collect log data such as error reports and crash logs when you access the App. This data is anonymized.
· Technical Data: Through third-party SDKs supported by app stores, such as Firebase, Tenjin, Kochava, Facebook, Google Play billing, we automatically collect data at key points in the service to analyze and optimize the product. We recommend you review the privacy policies and practices of these third-party SDKs.
a. Firebase SDK– Data Statistics
b. Tenjin SDK– Data Statistics
c. Kochava SDK– Data Statistics
d. Facebook SDK– Data Statistics and Advertising
e. Google play SDK– Payment
· Social Media Login: If you log in using third-party accounts like Google or Facebook, we may retrieve basic account information from the platform (depending on the permissions set by the platform).
· Payment Service Providers: When you make in-app purchases, we may receive transaction status information from the payment service provider.
· Information Requiring Your Authorization: With your consent, we may collect information such as microphone, photo album, camera, and location data to provide the best experience for the App.
· Information from Partners: If our ads appear on other sites or platforms, our partners may share ad-related data with us.
Please note that we collect and use your data to ensure smooth and secure use of our services and to optimize your experience. Rest assured, your information will not be shared or used by any third parties. The specific usage is as follows:
We use your data to create and manage your account and to provide basic features, including:
· Account Creation and Login: We use your registration information (e.g., email, phone number) to create your account and allow you to log in securely.
· Customer Support: Our customer service team may access your account information to help resolve any technical issues or questions.
· Payment Processing: If you use paid services (e.g., purchasing coins for video calls), we use your payment information to process transactions securely.
· App Operations: We may store your chat history and friend list to provide a seamless experience.
To provide a stable and continuous social experience, we use your data to:
· Match Recommendations: We may recommend users based on your interests, preferences, and usage habits to enhance interactions.
· Displaying User Profiles: To help you find suitable chat partners, we display your basic information (e.g., nickname, avatar, gender) to other users, and show their information to you.
· Optimizing Communication Experience: Based on your usage data (e.g., chat duration, interaction frequency), we adjust matching mechanisms to improve the accuracy of recommendations for a better social experience.
We analyze user data to optimize existing features and develop new ones, which is essential for our App's continuous improvement:
· User Behavior Analysis: We analyze your usage habits (e.g., chat duration, match success rate) to optimize your experience.
· Testing New Features: Before launching new features, we may test them with a subset of users to evaluate effectiveness and gather feedback.
· Performance Optimization: We collect device information and network conditions to ensure the App runs smoothly and to reduce crashes or delays.
To protect user safety, we use data to detect and prevent fraud, harassment, and violations, including:
· Investigating Improper Behavior: If users report issues (e.g., harassment, fraud), we analyze relevant chat records and transaction data to take appropriate action.
· Detecting Abnormal Activities: We may periodically monitor for unusual activities (e.g., bulk creation of fake accounts, mass spam messages) and implement security measures.
· Fighting Violating Content: If content violates our community guidelines, we may warn users, limit their accounts, or take legal action.
We provide services globally and need to comply with local laws and regulations. Specific usage includes:
· Regulatory Compliance: We may process or store user data according to the relevant policies and laws based on the user's location.
· Assisting Law Enforcement: If we receive requests from law enforcement agencies in a user's location, we may provide relevant user data to assist with investigations or legal enforcement.
We explicitly state that we will not share or sell your personal information to any third parties, except in the following cases:
· Legal Requirements: We may disclose your personal information if required by law, court order, or government authorities to comply with legal investigations of suspected illegal activities.
· Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.
· Third-Party Service Providers: We may engage third-party service providers to assist with or complement our services. Below are some of the third-party services:
We prioritize data security and make every effort to protect your data. Our main security measures include:
· When we act as the data controller, we will retain personal information based on relevant policies, laws and regulations, and the purpose of data authorization. The retention period will not exceed the actual time required for the original purpose. To determine the appropriate retention period for personal information, we consider the quantity, nature, sensitivity of the information, any potential harm risk from unauthorized use or disclosure of your personal information, the purpose of processing the data, and the requirements of applicable policies and laws. Once the purpose for storage changes, the data will be deleted immediately.
· The information you submit to us, such as personal information left during feedback or inquiries, will not be retained, stored, or transmitted to any third party once we have completed processing the relevant matter.
· Your account information will be deleted within 30 days after you voluntarily delete or deactivate your account.
· Chat records will be automatically deleted after both parties’ conversation ends, unless temporarily stored due to reasons such as security checks or violation inspections.
· We use encryption technology to store and transmit sensitive information.
· Only authorized personnel can access your personal information.
· We only collect and store your information when necessary.
· Your personal data may be stored on servers located in different regions globally, including the US, Europe, and Asia.
· For your non-sensitive information, such as your email address, IP address, etc., we cannot guarantee absolute security, and we urge you to remain vigilant.
· When you provide personal or sensitive information to any third party during the use of the App, we consider this your right, and it is outside the scope of our protection.
If you are located in the European Economic Area (EEA), under the General Data Protection Regulation (GDPR), you are entitled to the following rights:
· Right to Access: You may request a copy of the personal data we hold about you.
· Right to Rectification: You may request corrections to your personal data if it is inaccurate or incomplete.
· Right to Erasure: You may request the deletion of your personal data (subject to certain exceptions).
· Right to Restriction of Processing: You may request us to limit the processing of your personal data.
· Right to Data Portability: You may request that we provide your data in a readable format for transfer to another service provider.
· Right to Object: You may object to our processing of your personal data based on legitimate interests.
These rights apply to users in the EEA. If you wish to exercise your GDPR rights, please contact us via our customer support email and notify us of your rights request.
If you are a California resident, under the California Consumer Privacy Act (CCPA), you are entitled to the following rights:
· Right to Know: You have the right to request the categories of personal information we collect about you and the purposes for which we use it.
· Right to Deletion: You have the right to request the deletion of your personal information. Please note, under the CCPA, when your deletion request involves legal obligations, security requirements, transaction records, platform operations, or backup data, we may not immediately delete your information. We will notify you of the specific reasons and try to meet your privacy requests.
· Right to Opt-Out of Sale of Personal Information: We do not sell your personal information, but you can request that we do not share certain data with third parties.
· Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
These rights apply to users in California. If you wish to exercise your CCPA rights, please contact us via our customer support email and notify us of your rights request.
We take the privacy of children seriously. In accordance with platform policies for child safety, we do not provide services, collect data, or engage in marketing activities targeted at users under the age of 18.
We emphasize the importance of protecting minors and invite you to work with us to ensure their safety. You have two ways to help us in this effort:
1. Report through the "feedback" section in the app's settings.
2. Contact us via customer support email.
Our specific measures are as follows:
· We do not intentionally collect, store, or process any personal information from users under the age of 18, including but not limited to their names, addresses, emails, contact information, device identifiers, location data, or any information that can identify them.
· If we discover or are notified that a user under the age of 18 has provided personal information, we will take immediate action, including but not limited to:
a. Immediately deleting the relevant data and removing it from our servers or databases.
b. Blocking the user’s account to prevent further access and use of the App.
c. Notifying the user that their account has been closed and their data deleted.
d. Preventing the user from attempting to register again, to avoid further data submissions.
· If you encounter a suspected minor user while using the service, please retain relevant evidence (clear content or evidence) and report it to us via customer support email or the app's complaint channel. Upon receiving your report, we will complete verification and processing within 72 hours and notify you of the outcome via email.
· If you are a parent or guardian and notice that a minor under your care is using our App, please contact us immediately via customer support email or the complaint channel. We will complete user verification and take necessary actions within 24 hours and provide the results via email. We also fully support guardians in removing or uninstalling the App on their own.
We respect your privacy rights. While using the product, we provide you with various options to manage your personal information and exercise your rights.
· Access: You may log into your account at any time to view the personal information we store, including but not limited to your username, email, avatar, chat history, etc.
· Rectification: If your personal information changes and affects your normal use of the App, you may update the information within the app or submit a correction request via [email protected].
· Restriction: Please note that in certain circumstances (such as those involving security or legal compliance requirements), we may not be able to provide full access. However, we will make every effort to fulfill your request and provide a reasonable explanation.
· You have the right to request the deletion of your personal information, including but not limited to account data, chat history, and payment information.
· In the App's settings, you can submit a "Delete Account" request. We will process your request within 7 business days and delete your personal data.
· In certain cases (such as legal compliance, fraud investigation, account settlement), we may need to retain some information for a period. Once these reasons no longer apply, the data will be permanently deleted.
You can manage specific permissions on your device or within the App to limit our access to certain data. The following paths are general, and specific devices may have slight variations:
· Location Access: If you do not wish the App to access your location information, you can disable this permission through Device Settings → Privacy → Location Services. This may affect location-based recommendations or matching functions.
· Notification Permissions: You can disable push notifications in the App Settings or Device Notification Management to avoid receiving updates, message reminders, or marketing notifications.
· Microphone and Camera: If you do not want the App to access your microphone or camera (e.g., for video chat features), you can disable the permissions in Device Settings → Privacy → Camera/Microphone. This may affect video calling functions.
If you do not wish to receive promotional, recommendation, or other marketing messages, you can unsubscribe as follows:
· Email: Click the "Unsubscribe" link at the bottom of marketing emails to stop receiving marketing emails.
· App Notifications: Go to App Settings → Notification Preferences to disable promotional notifications, while keeping necessary service notifications (e.g., payment reminders, account security notices).
You can request us to stop processing your specific data, including:
· Match Recommendations: If you do not want personalized matching based on your profile, preferences, or interaction data, you can disable this feature in App Settings → Privacy.
· Behavior Analysis: We may analyze your usage habits to optimize the product experience. If you do not wish the App to analyze your usage behavior (e.g., access history, usage frequency), you can limit data analysis in Privacy Settings.
· Third-Party Data Sharing: While we do not sell your personal information, if you want to limit sharing data with certain third parties (e.g., advertising partners), you can manage this in Privacy Settings → Data Sharing or directly contact customer support.
· We will process your request as soon as possible and provide feedback via email within 7 days.
· For data that cannot be immediately deleted (e.g., archived data for legal compliance or fraud investigations), we will provide a reasonable explanation within 7 days.
· If you have any questions about your privacy rights, please feel free to contact us through customer support.
· Unless required by Google Play policies, legal regulations, new features, or business and technical adjustments, this Policy will not be updated casually.
· If there are updates, we will notify you through various methods, including but not limited to in-app notifications, emails, and announcements.
· By continuing to use the App after being notified of the update, you agree to the new policy. If you do not agree with the new policy, you can adjust data processing permissions in the privacy settings, contact customer support for other solutions, or deactivate and delete your account or the App.
If you have any questions or requests regarding this Policy, please contact us:
· Customer Support Email: [email protected]
· Complaint Channel: Go to the "Me" page in the App → Click "Feedback" → Click "Send Email" icon
Thank you for using PyaarHai. We are always doing our best to protect your privacy!