Last Updated: June 2025
1. Preamble
Below is the privacy policy of PyaarHai (the "App", "We", or "Our"). This policy is incorporated into and governed by our Terms of Use. The privacy policy ("Policy") is a thorough interpretation of Google Play's policies and relevant laws and regulations, explaining in simple terms how the App collects, uses, transmits, discloses, and protects your personal information.
When you use our services, we may collect your information as described below. When you register and use your account with us, we will consider that you accept the contents of this policy. If you do not agree, please remove or uninstall this application.
2. Coverage and applicable conditions
This Privacy Policy applies to all aspects of data collection, processing and protection during your interaction with PyaarHai, whether you are using the features of the application, communicating with our support team via email, or interacting with other users. The entity responsible for processing your personal data is AndyHill. (hereinafter referred to as "we").
Please note that this policy does not cover third-party services you may interact with while using our application. We will not sell, trade, or share your personal data with third parties. However, if you choose to use external services (such as payment providers or social media logins), their privacy policies will apply. We strongly recommend that you review their data processing practices before using their services.
This policy applies to the following situations:
l When you visit, use or register for the services of the App.
l When you voluntarily provide personal data for support, inquiry or feedback.
You reserve the right to retain certain information in the following circumstances:
l If there is no legal requirement to enforce it.
l If you do not want to share information with us.
l If you do not agree with us or our affiliated service providers to process data.
3. Main definitions of nouns
To ensure the clarity of this Privacy Policy, we define the following terms:
●Personal Information: Any data that directly or indirectly identifies an individual, including but not limited to name, contact information, personal information and any other personal identification information.
●Technical data: Information automatically collected when a user interacts with an application, such as device specifications, operating system details, and system diagnostics.
●Usage data: Behavioral information generated by the use of applications, including session duration, functional interactions, and participation patterns.
● User data: any personal or non-personal information voluntarily shared or transmitted by users when using App services.
This Privacy Policy is formulated in accordance with the following regulations and policies:
● Google Play policy: User, distribution, security, data protection and child safety guidelines.
● General Data Protection Regulation (GDPR) -EEA: Ensure that users in the European Economic Area can legally collect and process data.
● Digital Services Act (DSA) -EEA: Identify and reduce systemic risk and improve the transparency of recommendation systems and advertising.
● California Consumer Privacy Act (CCPA) -United States: Defines the privacy rights and protections of California residents.
These regulations are the basis of our data processing practices and ensure compliance with global privacy standards.
4. Information collected by individuals
When you use our apps, for example, when you access and use our apps, install them on your device or sign up for an account, we collect some information about you so that we can provide you with services. For more details on this, see below.
4.1 Information we directly obtain
● Account information: When you register for this application or modify your personal Settings, we may collect data provided by you, such as user name, email address, phone number, profile picture, etc., and assign you a unique identifier account information.
● Payment information: We support and hope that you will process all paid services through GooglePlay or App Store. We only collect transaction data from these platforms, and will not collect or store sensitive information such as complete payment card number.
● Use information: We collect data from your use of the App, including messages, photos, videos, gifts and other user data. In addition, we process conversations with other users and content shared during your use, which may be stored briefly for the purpose of preventing violations.
● Communication information: When you contact our customer service or report a problem, we will collect your contact information, message content and other relevant data, such as your name or pseudonym, email address, IP address and any additional information you provide. It is mainly used to respond to and resolve the problems you report.
4.2. Information automatically collected by the system
● Device data: including device model, operating system version, IP address, unique device identifier, time zone, system language, etc.
● Data used: including data related to how you use the application, such as chat duration, interaction frequency, content clicked, functions used, etc.
● Log data: When you visit this application, we may automatically collect log data, including error reports, crash logs, etc. Such data is collected anonymously.
● Technical Data: Through third-party SDKs supported by the app store, such as Firebase, Tenjin, Kochava, Facebook, and Google Play billing, we automatically collect data at key points in our application services for analysis. This helps us optimize our products or enhance user experience. We strongly recommend that you review the privacy policies and practices of these third-party SDKs. Below are links to the usage and privacy agreements of the relevant SDKs.
● The privacy agreement in the third-party SDK is linked as follows:
a. Firebase SDK-Real-time data synchronization and easy integration
b. Tenjin SDK-Multi-dimensional attribution and AD effect tracking
c. Kochavo SDK--Cross-platform data integration and user behavior analysis
d. Facebook-accurate user portrait and real-time data analysis
e. Google Play billing payment related
4.3. Information collection by third parties
● Social media login: If you use a third-party account such as Google or Facebook to log in, we may obtain your basic account information from the platform (depending on the Settings of the platform).
● Payment Service Provider: When you make an in-app purchase, we may obtain transaction status information from the payment service provider.
4.4. Other information collection
● Information that needs your authorization: With your permission or authorization, we may collect your microphone, photo album, camera, geographical location and other information, mainly to meet the best experience of application services.
● Information from partners: If our ads appear on other websites or platforms, our partners may share data with us about the effectiveness of our ads.
5. How we use the information collected
Please rest assured that your information will not be shared or used by any third party. We may use your personal information for the following purposes:
l Account creation and login: We use your registration information (such as email, phone number) to create your account and allow you to log in securely.
l Customer support: Our customer service team may access your account information to help resolve any technical issues.
l Payment processing: If you use a paid service (for example, buying coins for video calls), we will use your payment information to securely process the transaction.
l Application: We may store your chat history and friend list to provide a seamless experience.
l Match recommendations: We may recommend users based on your interests, preferences, and usage habits to enhance interaction.
l Display of user profile: In order to help you find the right chat partner, we will show your basic information (such as nickname, avatar, gender) to other users and their information to you.
l Optimize communication experience: Based on your usage data (such as chat duration, interaction frequency), we will adjust the matching mechanism to improve the accuracy of recommendations, so as to obtain a better social experience.
l User behavior analysis: We analyze your usage habits (e.g., chat duration, match success rate) to optimize your experience.
l Test new features: Before launching new features, we may test them with a subset of users to evaluate their effectiveness and collect feedback.
l Performance optimization: We collect device information and network conditions to ensure that the App runs smoothly and reduces crashes or delays.
l Investigate misconduct: If users report problems (such as harassment, fraud), we will analyze relevant chat logs and transaction data to take appropriate action.
l Detect abnormal activity: We may regularly monitor abnormal activity (e.g., batch creation of fake accounts, spam) and implement security measures.
l Fighting against Violations: If content violates our community guidelines, we may warn users, restrict their accounts or take legal action.
l Regulatory compliance: We may process or store user data based on the user's location in accordance with relevant policies and laws.
l Assistance in law enforcement: If we receive a request from the law enforcement agency at the user's location, we may provide relevant user data to assist in investigation or law enforcement.
6. Data sharing and disclosure
We are committed to safeguarding your trust and personal information security. We will not provide, disclose, or share your personal information with any third party unless we have obtained your consent or if applicable laws permit such sharing. This policy outlines the third-party service providers we may engage to assist or enhance our services, as detailed below:
Third party services | serve | Personal data involved |
Agora series | RTC and RTM | User ID, device information, IP address |
Rongyun | IM and RTC | User ID, device information, IP address |
Please be aware that when you upload or post your personal information, posts, comments, videos, and other content, such content may be seen by anyone on the platform. PyaarHai cannot guarantee that your content will not be discovered on other third-party platforms. You should exercise caution when disclosing personal information. We are not responsible for the information you choose to submit.
7. Information storage and risk control
Protecting your privacy and personal data security is our top priority. We prioritize data security and do everything we can to protect your data. Our main security measures include:
7.1 Data retention
l Retention Principle for Data Controllers: We will retain personal information in accordance with relevant policies, laws, regulations, and the purposes of data authorization. The retention period will be limited to the minimum necessary, not exceeding the duration required to achieve the original processing objectives. When the purpose of data processing changes or is terminated, the data deletion process will be initiated immediately.
l User's active submission of information: We will immediately perform data cleaning after processing the personal information submitted by you through feedback, consultation and other channels, without retaining or backing up in any form or transmitting it to any third party.
l Account information management: You are subject to a 30-day countdown deletion mechanism triggered by account deletion/disability on a voluntary basis
l Instant messaging data: Chat log processing rules are by default subject to the session end burnout mechanism, unless temporarily saved for platform security purposes (e.g., suspected violation of content review), but not for longer than the statutory investigation period.
7.2 Data encryption
l We use encryption to store and transmit sensitive information.
7.3. Access restrictions
l Only authorized personnel can access your personal information.
7.4. Data minimization
l We collect and store your information only when necessary.
7.5 Data storage location
l Your personal data may be stored on servers located in different parts of the world (including the United States, Europe and Asia).
7.6 Precautions
Security instructions for non-sensitive information: Email address, device IP address, basic usage behavior data. We declare that we will use industry-standard protection measures to protect you from abnormal login behavior, but we cannot provide 100% security guarantee.
Definition of responsibility for third-party information sharing: When you choose to jump to a third party, interact with the interface, or share the behavior, we regard such behavior as the user exercising the data autonomy and exceeding the scope of security responsibility beyond our service boundary.
8. Privacy protection policy for minors
We place a high priority on protecting the privacy of minors, particularly those under 18 years of age (or the legal age in their jurisdiction). We strictly adhere to relevant laws and regulations, such as COPPA (Children's Online Privacy Protection Act) and GDPR-K (EU General Data Protection Regulation-Children's Section), and take the following measures to protect children's personal information:
8.1. Restrictions on the collection of data on minors
l Prohibited Actions: We do not provide services to minors under the age of 18 (or the legal age of majority in the local jurisdiction). We will not intentionally collect, store, or process any personal information of users under 18 years old, including but not limited to their names, addresses, emails, contact details, device identifiers, location data, or any information that could be used to identify them.
8.2. Illegal data processing
If we discover or are notified that a user under the age of 18 has provided personal information, we will take immediate action, including but not limited to:
a. Immediately delete the relevant data and remove it from our servers or databases.
b. Prevent the user's account from being accessed to prevent further access and use of the application.
c. Notify the user that their account has been closed and their data has been deleted.
d. Prevent users from attempting to register again to avoid further data submission.
8.3. Reporting mechanism for minors
l If you encounter suspected underage users while using the service, please keep relevant evidence (clear content or evidence) and report to us through customer service email or the complaint channel of the application. After receiving your report, we will complete verification and processing within 72 hours and notify you of the result by email.
l If you are a parent or guardian and notice that the minor you are caring for is using our application, please contact us immediately via customer support email or complaint channels. We will complete user verification and take necessary actions within 24 hours, and provide the results via email. We also fully support guardians in deleting or uninstalling the application themselves.
Please note that as parents or legal guardians, you are responsible for supervising and managing your child's use of PyaarHai. If a minor provides false information and claims to have reached the legal age, you, as the parent or guardian, will be fully responsible for any consequences arising from such false statements. We strongly recommend that parents and guardians educate their children about the importance of online safety and monitor their activities to ensure compliance with our policies and applicable laws.
9. Your rights and choices
We respect your right to privacy. When using the product, we provide you with a variety of options to manage your personal information and exercise your rights.
9.1 Personal Information Access and Correction Policy
l Access: You can log in to your account at any time to view the personal information stored by us, including but not limited to your user name, email address, profile picture, chat records, etc.
l Correction: If your personal information changes and affects your normal use of the App, you can update your information in the App or submit a correction request through the anw10051@gmail.com.
l Limitations: Please note that in certain circumstances (such as those involving security or legal compliance requirements), we may not be able to provide full access. However, we will do our best to meet your request and provide a reasonable explanation.
9.2. Delete your personal information
l You have the right to request the deletion of your personal information, including but not limited to account data, chat records and payment information.
l In the Settings of your application, you can submit a "delete account" request. We will process your request and delete your personal data within 7 working days.
l In certain circumstances (e.g., legal compliance, fraud investigation, account settlement), we may need to retain certain information for a period of time. Once these reasons no longer apply, the data will be permanently deleted.
9.3. Revocation of authorization
a. Disable data access
You can manage specific permissions on the device or within the application to limit our access to certain data. The following paths are common and may vary slightly from device to device:
Location access: If you do not want the App to access your location information, you can disable this permission through device Settings,Privacy, Location Services. This may affect location-based recommendations or matching functions.
l Notification permissions: You can disable push notifications in App Settings or Device Notification Management to avoid receiving updates, message alerts, or marketing notifications.
l Microphone and Camera: If you do not want the application to access your microphone or camera (for example, for video chat), you can disable the permission in device Settings -> Privacy -> Camera/Microphone. This may affect the video call function.
b. Cancel subscription information
If you do not want to receive promotions, recommendations, or other marketing messages, you can unsubscribe by following these steps:
l Email: Click the unsubscribe link at the bottom of the marketing email to stop receiving marketing emails.
l App notifications: Go to App Settings> Notification Preferences to disable promotional notifications while retaining necessary service notifications (such as payment reminders, account security notifications).
c. Request to stop specific data processing
You can ask us to stop processing your specific data, including:
l Match recommendation: If you do not want to be matched based on your profile, preferences, or interaction data, you can disable this feature in "App Settings", "Privacy".
l Behavior analysis: We may analyze your usage habits to optimize the product experience. If you do not want the App to analyze your usage behavior (e.g., access history, frequency of use), you can limit data analysis in the privacy Settings.
l Third-party data sharing: While we do not sell your personal information, if you want to limit the sharing of data with certain third parties (such as advertising partners), you can manage it in Data Sharing ,Privacy Settings, or contact customer support directly.
d.special explanation
l We will process your request as soon as possible and provide feedback by email within 7 days.
l For data that cannot be deleted immediately (e.g., archived data for legal compliance or fraud investigation), we will provide a reasonable explanation within 7 days.
l If you have any questions about your privacy, please contact us through customer support at any time.
10. GDPR and CCPA requirements policy
10.1 GDPR (General Data Protection Regulation)
Under the GDPR, Google must ensure that user data is collected and used in the EU based on explicit consent. If you are located in the European Economic Area (EEA), under the General Data Protection Regulation (GDPR), you have the following rights:
l Right of Access: You can request a copy of your personal data held by us.
l Right to correct: If your personal data is inaccurate or incomplete, you can request a correction.
l Right to Delete: You can request the deletion of your personal data (with certain exceptions).
l Restrict processing: You can ask us to restrict the processing of your personal data.
l Data portability rights: You can request that we provide your data in a readable format for transmission to other service providers.
l Right to object: You can object to our processing of your personal data on legitimate grounds.
These rights apply to users in the EEA. If you wish to exercise your GDPR rights, please contact us via our customer support email and inform us of your request for rights.
10.2, CCPA (California Consumer Privacy Act)
If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the following rights:
l Right to know: You have the right to ask us about the categories of personal information we collect about you and the purposes for which we use this information.
l Right to Delete: You have the right to request the deletion of your personal information. Please note that, according to CCPA, if your deletion request involves legal obligations, security requirements, transaction records, platform operations, or backup data, we may not immediately delete your information. We will inform you of the specific reasons and strive to meet your privacy request.
l Right not to sell personal Information: We will not sell your personal information, but you can ask us not to share certain data with third parties.
l Non-discrimination: We will not discriminate against you for exercising your CCPA rights.
These rights apply to users in California. If you wish to exercise your CCPA rights, please contact us through our customer support email and inform us of your rights request.
11. Policy change and synchronization
l This policy will not be updated at will unless required by Google Play policies, laws and regulations, new features or business and technical changes.
l We will notify you of any updates, including but not limited to in-app notifications, email and announcements.
l Continuing to use the application after receiving an update notification means that you agree to the new policy. If you do not agree with the new policy, you can adjust data processing permissions in your privacy Settings, contact customer support for other solutions, or deactivate and delete your account or application.
Contact us
If you have any questions or requests about this policy, please contact us:
l Customer support email: anw10051@gmail.com
l Complaint channel: Enter the "My" page in the App,click "Feedback",and click the "Send email" icon
Thank you for your trust and support in PyaarHai. We are always trying our best to protect your privacy!